Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag an issue with a casino site? This page covers how to reach us, what we can help with, and where to go if your query is really about gambling safety or a dispute with an operator itself.
How to reach the Real Money Casinos in the US team
The quickest way to contact us is by email at [email protected]. We read every message and try to reply within a couple of business days, though it can take a little longer during busy periods. Please include as much detail as possible — the name of the casino, the page you were reading, or a screenshot if something looks wrong — so we can look into it properly.
What we can and can't help with
We're an independent comparison site covering who we are and how we work, and our job is to research and compare licensed online casinos available to US players — not to operate a casino, process deposits, or resolve individual account disputes. Here's a quick guide to what's in scope:
- We can help with: corrections to bonus terms or ratings, questions about how our rankings are put together, feedback on a casino you've used, general questions about how online casino bonuses, RTP or licensing work.
- We can't help with: withdrawing your funds, resolving a locked account, verifying your identity with a casino, or acting as a go-between with an operator's support team. Those requests need to go directly to the casino's own customer support, since we have no access to player accounts or transactions.
If your message is about a problem with gambling
If you're reaching out because gambling has stopped being fun, is affecting your finances, or you're worried about your own play or someone else's, we won't be able to give personal advice by email, but we do have a dedicated page on responsible gambling with information on deposit limits, self-exclusion tools, and where to find independent support services. Every licensed US operator is required to offer some form of these tools, and using them doesn't cost anything.
Questions about our reviews and how we rate casinos
A lot of the messages we get are about how a specific casino ended up in a particular position, or what a rating like 9.5 or 8.9 actually reflects. In short, our editorial team looks at factors such as licensing status, the clarity of bonus terms, the range of games and payment methods on offer, and how straightforward withdrawals appear to be. No casino pays to be featured or to move up the list — commercial relationships, where they exist, don't influence rankings. If you think we've got a detail wrong about wagering requirements, minimum deposits, or an offer's expiry date, tell us and we'll check it.
Before you email us, check the basics
A surprising number of queries can be sorted faster by checking a few things first:
- Read the full bonus terms on the casino's own site — wagering requirements, game restrictions, and maximum cashout limits are usually listed there in detail.
- Confirm you're within the states where the operator is licensed to accept real-money players, since US online gambling availability varies by state law.
- Check whether identity verification (KYC) is holding up a withdrawal — this is standard practice at licensed casinos and usually just needs a photo ID and proof of address.
- Look at the casino's own support channels — live chat and email are usually faster for account-specific issues than contacting a third-party review site.
If you've done all that and still think something's off with one of our pages, that's exactly the kind of thing we want to hear about.
Legal and editorial pages
If your question is about how we handle your data, our editorial standards, or the legal terms of using this site, you'll find more detail on our terms and conditions page. We'd rather point you there than repeat it badly in an email reply.
A quick note on what we're not
Real Money Casinos in the US doesn't accept deposits, process payouts, or operate any casino games. We're a research and comparison resource for adults of legal gambling age in states where online casino play is permitted. If you're contacting us hoping we can intervene in a dispute with a specific brand, we'd encourage you to raise it with that casino's regulator or licensing body directly — we're simply not in a position to act on your behalf.
Getting the most useful reply
To help us get back to you with something useful rather than a generic response, try to include:
- The specific page or casino your message relates to
- Whether you're asking about a review, a bonus offer, or general site feedback
- Any relevant screenshots or dates, if reporting an error
We appreciate every message, even the short ones — it's how we keep the site accurate and useful for the next reader comparing their options.